Fleet rescue platform
Fleet rescue platform
Maintaining fleets for companies
Maintaining fleets for companies
About the client
About the client
The role of commercial fleet drivers in the delivery of goods and services to customers is crucial. Their vehicles play an important role in ensuring the efficiency of their operations. When unexpected vehicle breakdowns occur, quick recovery is essential.
UPTIME addresses this challenge by connecting towing (and related) industries, ensuring efficiency and transparency to reduce downtime for fleet drivers and idle time for service providers.
Country
United States
Industry
Motor Vehicle Towing
Scope of work
Digital Product Design
Services
Challenges
Before Uptime, drivers, fleet managers and service providers communicated through phone calls. Events and payments were manually recorded in spreadsheets, leading to a slow and difficult tracking process. Our goal was to revolutionize the process with a centralized platform. We aimed to streamline communication, automate processes, and enable real-time tracking for improved efficiency. At the same time, we aimed for a seamless and user-centric experience through intuitive design and careful consideration of user scenarios, especially for fleet drivers.
Challenges
Before Uptime, drivers, fleet managers and service providers communicated through phone calls. Events and payments were manually recorded in spreadsheets, leading to a slow and difficult tracking process. Our goal was to revolutionize the process with a centralized platform. We aimed to streamline communication, automate processes, and enable real-time tracking for improved efficiency. At the same time, we aimed for a seamless and user-centric experience through intuitive design and careful consideration of user scenarios, especially for fleet drivers.
The Solution
The Solution
We designed two mobile apps, two web portals, and one super admin portal for the Uptime fleet company.
Driver App
Using this app, drivers can easily initiate service requests. They can also conveniently track the status of their assigned service provider. This enhances transparency and efficiency in the process.
Using this app, drivers can easily initiate service requests. They can also conveniently track the status of their assigned service provider. This enhances transparency and efficiency in the process.
Using this app, drivers can easily initiate service requests. They can also conveniently track the status of their assigned service provider. This enhances transparency and efficiency in the process.
Service Provider App
Equipped with our mobile app, service providers can efficiently locate drivers' position. They can also provide documented proof of work by capturing pictures after resolving the issue. This ensures effective service and accountability.
Equipped with our mobile app, service providers can efficiently locate drivers' position. They can also provide documented proof of work by capturing pictures after resolving the issue. This ensures effective service and accountability.
Equipped with our mobile app, service providers can efficiently locate drivers' position. They can also provide documented proof of work by capturing pictures after resolving the issue. This ensures effective service and accountability.
Fleet Manager Portal
Using this portal, fleet managers can monitor and manage fleet-related activities effectively. They have access to detailed event and payment records, enabling data-driven decision-making and optimizing fleet management processes.
Using this portal, fleet managers can monitor and manage fleet-related activities effectively. They have access to detailed event and payment records, enabling data-driven decision-making and optimizing fleet management processes.
Using this portal, fleet managers can monitor and manage fleet-related activities effectively. They have access to detailed event and payment records, enabling data-driven decision-making and optimizing fleet management processes.
Service Provider Portal
This portal empowers companies with streamlined capabilities to track and manage event records, payments, and communication. It facilitates effective collaboration and enhances overall operational efficiency.
This portal empowers companies with streamlined capabilities to track and manage event records, payments, and communication. It facilitates effective collaboration and enhances overall operational efficiency.
This portal empowers companies with streamlined capabilities to track and manage event records, payments, and communication. It facilitates effective collaboration and enhances overall operational efficiency.
Super Admin Portal
Through this portal, Uptime's staff can ensure smooth processes for all companies. They can keep track of events, payments, and other related information to maintain efficiency and effectiveness.
Through this portal, Uptime's staff can ensure smooth processes for all companies. They can keep track of events, payments, and other related information to maintain efficiency and effectiveness.
Through this portal, Uptime's staff can ensure smooth processes for all companies. They can keep track of events, payments, and other related information to maintain efficiency and effectiveness.
The process
The process
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high-fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback. This Project was developed in collaboration with Onyx Ocean Technologies.
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback. This Project was developed in collaboration with Onyx Ocean Technologies.
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback. This Project was developed in collaboration with Onyx Ocean Technologies.
Phase 1
Project Overview
Process
Initial communication and project analysis
Understood business idea and objectives
Defined rough estimates for the project
Outcomes
Project overview
Rough project scope
Initial project strategy
Week 1Phase 2
Discovery
Process
Understood challenges
Discussed solutions
Did user research
Understood users' problems
Defined information architecture
Outcomes
Project overview
Rough project scope
Initial project strategy
Week 2Phase 3
UX Design
Process
Defined layouts
Frequent communication with the client
Outcomes
Finalized layouts in Figma
Week 3 & 4Phase 4
UI Design & Prototype
Process
Defined design system
Designed high-fidelity designs
Refined the designs
Outcomes
Finalized high-fidelity designs in Figma
Week 4 & 5Phase 5
Project Handover
Process
Handed over the design to the developers
Provided continuous support
Outcomes
UI Design in Figma
UI Design System
Week 6
Phase 1
Project Overview
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 2
Discovery
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 3
UX Design
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 4
UI Design & Prototype
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Phase 5
Project Handover
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 1
Project Overview
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 2
Discovery
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 3
UX Design
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Phase 4
UI Design & Prototype
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Phase 5
Project Handover
Process
Initial communication and project analysis
Understood business idea and objectives
Understood business idea andobjectives
Outcomes
Project overview
Rough project scope
Initial project strategy
Outcome
Outcome
The initial users were highly satisfied with the product's seamless and intuitive experience, reflecting their positive feedback and appreciation for the platform. The result is increased business and user satisfaction due to the easy-to-use, robust features and streamlined processes.
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback. This Project was developed in collaboration with Onyx Ocean Technologies.
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback. This Project was developed in collaboration with Onyx Ocean Technologies.
