The role of commercial fleet drivers in the delivery of goods and services to customers is crucial. Their vehicles play an important role in ensuring the efficiency of their operations. When unexpected vehicle breakdowns occur, quick recovery is essential.
UPTIME addresses this challenge by connecting towing (and related) industries, ensuring efficiency and transparency to reduce downtime for fleet drivers and idle time for service providers.
Before Uptime, drivers, fleet managers and service providers communicated through phone calls. Events and payments were manually recorded in spreadsheets, leading to a slow and difficult tracking process.
Our goal was to revolutionize the process with a centralized platform. We aimed to streamline communication, automate processes, and enable real-time tracking for improved efficiency. At the same time, we aimed for a seamless and user-centric experience through intuitive design and careful consideration of user scenarios, especially for fleet drivers.
We designed two mobile apps, two web portals, and one super admin portal for the Uptime fleet company.
Using this app, drivers can easily initiate service requests. They can also conveniently track the status of their assigned service provider. This enhances transparency and efficiency in the process.
Equipped with our mobile app, service providers can efficiently locate drivers' position. They can also provide documented proof of work by capturing pictures after resolving the issue. This ensures effective service and accountability.
Using this portal, fleet managers can monitor and manage fleet-related activities effectively. They have access to detailed event and payment records, enabling data-driven decision-making and optimizing fleet management processes.
This portal empowers companies with streamlined capabilities to track and manage event records, payments, and communication. It facilitates effective collaboration and enhances overall operational efficiency.
Through this portal, Uptime's staff can ensure smooth processes for all companies. They can keep track of events, payments, and other related information to maintain efficiency and effectiveness.
The first step was to understand the entire process and business objectives. Detailed research was conducted to identify the problems and scenarios users may encounter (especially fleet drivers). Our next step was to create an information architecture, design wireframes, and then develop high-fidelity designs. We kept in touch with the client throughout the design process to get their valuable feedback.
This Project was developed in collaboration with Onyx Ocean Technologies.
Initial communication and project analysis
Understood business idea and objectives
Defined rough estimates for the project
Project overview
Rough project scope
Initial project strategy
Understood challenges
Discussed solutions
Did user research
Understood users' problems
Defined information architecture
Complete project scope
Finalized strategy
Defined layouts
Frequent communication with the client
Finalized layouts in Figma
Defined design system
Designed high-fidelity designs
Refined the designs
Finalized high-fidelity designs in Figma
Handed over the design to the developers
Provided continuous support
UI Design in Figma
UI Design System
The initial users were highly satisfied with the product's seamless and intuitive experience, reflecting their positive feedback and appreciation for the platform. The result is increased business and user satisfaction due to the easy-to-use, robust features and streamlined processes.
